Refund policy

Refund Policy

Effective Date: 09.21.2024

At 9 Million Pounds, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help.

Returns

• You have 30 days from the date of receipt to request a refund or exchange.
• To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Proof of purchase (receipt or order number) is required to process any refund or exchange requests.

Non-Returnable Items

• Certain products or services are exempt from being returned. These include:
  • Digital downloads
  • Gift cards
  • Perishable goods (e.g., food, flowers)
  • Custom or personalized items

Refunds (if applicable)

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Late or Missing Refunds (if applicable)

• If you haven’t received a refund after the stated processing time, please check your bank account or credit card statement again. Then, contact your bank/credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at 9millionpounds@gmail.com.

Exchanges (if applicable)

• We replace items only if they are defective or damaged. If you need to exchange it for the same item, contact us at 9millionpounds@gmail.com for further instructions.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item unless the product is defective or we made an error. Shipping costs are non-refundable.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For further questions about refunds, please contact us at 9millionpounds@gmail.com.